X-6 ComfyGO Lightweight Electric Wheelchair

Shipping and Refund Policy

Shipping:

• All orders will be processed and shipped within 2-5 business days, including Saturdays and Sundays (excluding public holidays).
• For products weighing 15kg or more, the estimated shipping time is 1-2 weeks.

Return & Refund:

• Return Policy:
  • Customers may return products within 7 days of receiving the item, provided the product is still in its original, unopened, and undamaged condition.
• Defective Products:
  • If a product is found to be defective due to manufacturing faults, customers may return or exchange the product free of charge within 30 days from the date of receipt.
• Return Requests:
  • Return requests will not be accepted if the product has been damaged due to customer misuse or mishandling.

Lost or Delayed Shipments:

• In the event of a lost or delayed package, customers must notify us within 7 days from the expected delivery date.
• If the above guidelines are followed, customers will receive a refund, if applicable, within 1-2 business days after the complaint is filed.

How do I check the status of my order?

• When your order has shipped, you will receive an email notification from us, including a tracking number. Please allow 48 hours before the tracking information becomes available.
• If you have not received your order within five (5) days of receiving your shipping confirmation email, please get in touch with us at support@comfygomobility.online with your name and order number, and we will investigate the matter.

Warranty Policy
At Comfygomobility, we take pride in offering high-quality products that are built to last. To ensure your peace of mind, all of our products come with a warranty that protects against manufacturing defects and malfunctions.

1. Warranty Coverage
Massage Machines: All massage machines come with a minimum 1-year warranty.
Electric Wheelchairs: All electric wheelchairs come with a 2-year warranty.
During the warranty period, we will repair or replace any product that is found to have defects in materials or workmanship under normal use.

2. What the Warranty Covers
The warranty covers:

Manufacturing defects
Mechanical or electrical malfunctions under normal usage
Defects in materials or workmanship
3. What the Warranty Does Not Cover
The warranty does not cover:

Damage caused by misuse, neglect, accidents, or unauthorized modifications.
Normal wear and tear, including cosmetic damage such as scratches or dents.
Damage caused by improper maintenance or use of non-recommended accessories or parts.
Products that have been tampered with or repaired by unauthorized personnel.
4. How to Make a Warranty Claim
If you believe your product is eligible for a warranty claim, please follow these steps:

Contact us at support@comfygomobility.online with your order number and a detailed description of the issue.
Our customer support team will guide you through the process and determine whether your product is eligible for repair or replacement under warranty.
If your claim is approved, we will provide instructions on how to return the item to us for inspection.
Once we receive and inspect the product, we will either repair or replace it at no additional cost to you.
5. Replacement and Repair Process
If a product is deemed defective and eligible under the warranty:

Repair: We will repair the product free of charge.
Replacement: If the product cannot be repaired, we will replace it with the same model or a comparable product if the original is no longer available.
Shipping Costs: We will cover the cost of shipping for approved warranty claims.
6. Extended Warranty (Optional)
We offer the option to purchase an extended warranty for certain products. If you are interested in extending the warranty on your product, please contact us at support@comfygomobility.online for more information.

7. Contact Us
If you have any questions or need assistance with your warranty claim, please contact us:

Email: support@comfygomobility.online
Address: 1500 W 121st St, Los Angeles, CA 90047-5307, USA

Return Policy
At Comfygomobility, we are dedicated to ensuring that you are completely satisfied with your purchase. If you are not entirely happy with your product, we offer a flexible return policy to make your experience as smooth as possible.

1. 30-Day Return Window
You can return any item within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition as when you received it.
You will need to provide proof of purchase, such as your order confirmation email or receipt.
2. Return Eligibility
We accept returns in the following cases:

Damaged or Defective Products: If your product is damaged upon arrival or has a manufacturing defect, we will cover the cost of return shipping and provide a full refund or replacement.
Incorrect Items: If you received the wrong product, we will cover the cost of return shipping and send you the correct item.
Unsatisfactory Products: If you are not satisfied with your purchase for any reason, you may return it within 30 days for a refund, though you will be responsible for return shipping costs.
3. Non-Returnable Items
Certain products may not be eligible for returns, including:

Items that have been used or show signs of wear.
Products that are not in their original condition or missing parts.
Items purchased on final sale or discounted clearance.
4. How to Initiate a Return
To initiate a return, please follow these steps:

Contact our customer support team at support@wheelchairmobilitys.com with your order number and the reason for your return.
We will provide you with a return shipping label if your return is approved.
Carefully repackage the item and ship it back using the label provided.
Once we receive and inspect the item, we will process your refund or exchange.
5. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method.

6. Exchanges
If you wish to exchange your product for a different item, please contact us at support@comfygomobility.online, and we will assist with the exchange process.

7. Contact Information
If you have any questions about our return policy or need assistance with a return, please contact us:

Email: support@comfygomobility.online
Address: 1500 W 121st St, Los Angeles, CA 90047-5307, USA