Battery and Charger
- X-9 comes in two battery options, a 288WH (24 volt, 12AH) lithium-ion or a 480WH (24 volt, 20AH) lithium-ion.
- The 12AH battery is airline and cruise approved and delivers a range up to 13 mile (20 km).
- The 20AH battery is not airline or cruise approved and delivers a range up to 19 mile (30 km). The battery charging time is for each battery is 6 to 8 hours.
- The X-9 battery can be charged with a regular home outlet.
- The charging details for each battery (12AH or 20AH) are AC 100 – 240 Volt, 50 Hertz, at 1.5 – 5 amperes.
- The X-9 comes with a standard 24V 2A charger in the box.
- For quicker charging times, we recommend the 24V 3A charger for the long range 20AH battery. The 24V 3 charger is sold separately.
Range
- The highly efficient lithium-ion battery provides plenty of range.
- The 12AH battery delivers up to 13 miles / 20 km.
- The 20AH battery delivers up to 19 miles / 30 km.
- Driving habits, temperature, weather, loading weight, road environments, and other factors may affect the range
Motors
- The X-9 auto reclining chairs comes with two 250W engines. Each motor works independently, and they provide a total motor power of 500W.
- The motor torque is 1.1Nm giving these motors the power to climb angles up to 6 degrees.
Intelligent Electromagnetic Brakes
- Enjoy a safe and smooth ride with our electric wheelchair featuring intelligent electromagnetic brakes built into the motors.
- Intelligent Electromagnetic Brakes provide several benefits for wheelchairs, including improved safety, smoother braking, and reduced wear and tear on the wheelchair’s components. Unlike traditional braking systems, electromagnetic brakes are highly responsive and can be controlled with precision, allowing for a safer and more comfortable ride. They also require less maintenance and have a longer lifespan compared to other braking systems.
- Additionally, electromagnetic brakes can help prevent the wheelchair from rolling away when parked on a slope or incline, providing greater peace of mind for the user.
Travel Friendly
- The X-9 is a foldable travel wheelchair. The 12AH (288) lithium-ion battery is travel approved by most major airlines and cruise lines. Before travelling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations.
Automatic Reclining Backrest & Lifting Leg Rests
- The X-9 is available with an optional auto reclining feature. At its full upright position, there is a 10° angle on the backrest. By using the joystick controller or remote control, the backrest will recline up to 55° from the upright position.
- The reclining feature of the X-9 provides additional comfort to the user and should only be used when the wheelchair is stationary. Do not use the recline feature while the chair is in motion as this could lead to tipping and severe injuries.
- Featuring independent control of the backrest and right/left leg rests, this wheelchair provides a customized experience for every user.
Controller (Joystick)
- The X-9 chair is equipped with a weather resistant 360-degree joystick controller.
- The controller contains the power on/off button, the speed selection buttons, the horn button, the battery level display, backrest reclining selection button, lifting legrests selection buttons and the 360-degree joystick controller.
- If your X-9 supports the auto reclining feature, your controller will also include the recline and upright buttons.
Cushion & Backrest
- Experience added comfort and easy maintenance with the breathable cushion and backrest of our electric wheelchair.
- The X-9 electric wheelchair is designed for maximum comfort.
Remote Controller
- The X-9 comes with a remote controller. The remote control allows you to maneuver the chair, adjust the speed, honk the horn, and recline the chair (if applicable). The remote control works at distances up 30 feet.
Accessories
- The X-9 has optional accessories available including a headlight with USB charger, phone holder, cup holder, caregiver controller, and a canopy. Please click here https://www.comfygomobility.eu/collections/accessories for more information on accessories.
Speed
- The X-9 has five speed selections and a limited top speed of 6 km/h (4 mph).
- The five speed selections will deliver 20%, 40%, 60%, 80%, or 100% of the maximum speed with speed one being 20% of maximum speed and speed five being 100% of maximum speed.
Seating Area Width
- The X-9 is available a 18 inches (460 mm) wide seat.
Frame
- Experience maximum durability and strength with the X-9 series of electric wheelchair, which features an aircraft-grade aluminum alloy frame.
- This high-quality material offers superior toughness and corrosion resistance, ensuring that your electric wheelchair can withstand the rigors of daily use and provide long-lasting performance.
Weight of the Chair
- The X-9 is a foldable chair weighing just 86 lbs (39.5 kg) . without the battery.
- The 12AH battery adds an additional 6 lbs (2,5 kg), net weight of X-9 with 12AH battery is 92 lbs (42 kg)
- The 20AH battery adds an additional 7 lbs (3 kg), net weight of X-9 with 12AH battery is 93 lbs (42.5 kg)
Loading Weight
- The X-9 supports a maximum weight of 310 lbs (140 kg)
Wiring/Electronics
- The X-9 wiring, connectors, processor, motors, and controller are weather resistant and are able to resist light rain and winds. It is important to understand that none of the electronics are weather or waterproof and should avoid heavy rains or submersion in water.
Tires
- The X-9 features pneumatic tires, with 12″ rear tires and 8″ solid front tires. Solid tires may be available upon request. To inquire about solid rear tires, please contact us at +1 (844) 755-5055, email us at info@comfygomobility.com, or use the LET’S CHAT! feature on our website at https://www.comfygomobility.com
Dimensions
- Product Length 42 inches (1060 mm)
- Product Width 25 inches (635 mm)
- Product Height 36,5 inches (937 mm) without headrest, 41 inches (1295 mm) with headrest
- Folded Product Length 29 inches (735 mm)
- Folded Product Width 17,5 inches (445 mm)
- Folded Product Height 28,5 inches (725 mm)
Headrest
- The reclining X-9 comes with a headrest.
Certifications
- The X-9 has a CE certificate.
Warranty
- The X-9 comes with a standard 3-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.
- An optional ComfyGO Care warranty can be purchased to provide up to 2 years of coverage for batteries and electronics. An optional ComfyGO Care+ warranty can be purchased to provide up to 3 years of coverage for batteries and electronics. ComfyGO Care and ComfyGO Care+ can be purchased within 90 days of your delivery date.
What is in the box?
- The X-9 wheelchair comes with a lithium-ion battery, joystick (controller), remote controller, tool set, battery charger, anti-tip bars, and the user manual.
Maintenance
- The X-9 does not require much maintenance. Monthly cleaning, inspecting, and tightening of bolts and nuts should keep your wheelchair in good working order. Proper charging of the lithium-ion battery will prolong your battery life.
Anti-Tip Bars
- For added stability and safety, the X-9 wheelchair is equipped with adjustable anti-tip bars. These bars are designed to prevent the wheelchair from tipping over and provide extra support when navigating over uneven terrain or inclines. With this advanced feature, users can enjoy a more secure and worry-free ride, knowing that their electric wheelchair is equipped with additional safety measures.

Shipping and Refund Policy
Shipping:
- All orders will be processed and shipped within 2-5 business days, including Saturdays and Sundays (excluding public holidays).
- For products weighing 15kg or more, the estimated shipping time is 1-2 weeks.
Return & Refund:
- Return Policy:
- Customers may return products within 7 days of receiving the item, provided the product is still in its original, unopened, and undamaged condition.
- Defective Products:
- If a product is found to be defective due to manufacturing faults, customers may return or exchange the product free of charge within 30 days from the date of receipt.
- Return Requests:
- Return requests will not be accepted if the product has been damaged due to customer misuse or mishandling.
Lost or Delayed Shipments:
- In the event of a lost or delayed package, customers must notify us within 7 days from the expected delivery date.
- If the above guidelines are followed, customers will receive a refund, if applicable, within 1-2 business days after the complaint is filed.
How do I check the status of my order?
- When your order has shipped, you will receive an email notification from us, including a tracking number. Please allow 48 hours before the tracking information becomes available.
- If you have not received your order within five (5) days of receiving your shipping confirmation email, please get in touch with us at support@comfygomobility.online with your name and order number, and we will investigate the matter.
Warranty Policy
At Comfygomobility, we take pride in offering high-quality products that are built to last. To ensure your peace of mind, all of our products come with a warranty that protects against manufacturing defects and malfunctions.
1. Warranty Coverage
Massage Machines: All massage machines come with a minimum 1-year warranty.
Electric Wheelchairs: All electric wheelchairs come with a 2-year warranty.
During the warranty period, we will repair or replace any product that is found to have defects in materials or workmanship under normal use.
2. What the Warranty Covers
The warranty covers:
Manufacturing defects
Mechanical or electrical malfunctions under normal usage
Defects in materials or workmanship
3. What the Warranty Does Not Cover
The warranty does not cover:
Damage caused by misuse, neglect, accidents, or unauthorized modifications.
Normal wear and tear, including cosmetic damage such as scratches or dents.
Damage caused by improper maintenance or use of non-recommended accessories or parts.
Products that have been tampered with or repaired by unauthorized personnel.
4. How to Make a Warranty Claim
If you believe your product is eligible for a warranty claim, please follow these steps:
Contact us at support@comfygomobility.online with your order number and a detailed description of the issue.
Our customer support team will guide you through the process and determine whether your product is eligible for repair or replacement under warranty.
If your claim is approved, we will provide instructions on how to return the item to us for inspection.
Once we receive and inspect the product, we will either repair or replace it at no additional cost to you.
5. Replacement and Repair Process
If a product is deemed defective and eligible under the warranty:
Repair: We will repair the product free of charge.
Replacement: If the product cannot be repaired, we will replace it with the same model or a comparable product if the original is no longer available.
Shipping Costs: We will cover the cost of shipping for approved warranty claims.
6. Extended Warranty (Optional)
We offer the option to purchase an extended warranty for certain products. If you are interested in extending the warranty on your product, please contact us at support@comfygomobility.online for more information.
7. Contact Us
If you have any questions or need assistance with your warranty claim, please contact us:
Email: support@comfygomobility.online
Address: 1500 W 121st St, Los Angeles, CA 90047-5307, USA
Return Policy
At Comfygomobility, we are dedicated to ensuring that you are completely satisfied with your purchase. If you are not entirely happy with your product, we offer a flexible return policy to make your experience as smooth as possible.
1. 30-Day Return Window
You can return any item within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition as when you received it.
You will need to provide proof of purchase, such as your order confirmation email or receipt.
2. Return Eligibility
We accept returns in the following cases:
Damaged or Defective Products: If your product is damaged upon arrival or has a manufacturing defect, we will cover the cost of return shipping and provide a full refund or replacement.
Incorrect Items: If you received the wrong product, we will cover the cost of return shipping and send you the correct item.
Unsatisfactory Products: If you are not satisfied with your purchase for any reason, you may return it within 30 days for a refund, though you will be responsible for return shipping costs.
3. Non-Returnable Items
Certain products may not be eligible for returns, including:
Items that have been used or show signs of wear.
Products that are not in their original condition or missing parts.
Items purchased on final sale or discounted clearance.
4. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer support team at support@wheelchairmobilitys.com with your order number and the reason for your return.
We will provide you with a return shipping label if your return is approved.
Carefully repackage the item and ship it back using the label provided.
Once we receive and inspect the item, we will process your refund or exchange.
5. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method.
6. Exchanges
If you wish to exchange your product for a different item, please contact us at support@comfygomobility.online, and we will assist with the exchange process.
7. Contact Information
If you have any questions about our return policy or need assistance with a return, please contact us:
Email: support@comfygomobility.online
Address: 1500 W 121st St, Los Angeles, CA 90047-5307, USA




ComfyGO X-9 with Automatic Reclining Backrest & Lifting Leg Rests
Discover the X-9 Remote Controlled Electric Wheelchair: Redefining mobility with its innovative design and unparalleled comfort.
Featuring independent control of the backrest and right/left leg rests, this wheelchair provides a customized experience for every user. Easily loadable in car trunks and boasting up to 19 miles of range with a 20AH battery, the X-9 outperforms its class in convenience.
Powered by dual 250-watt motors, the X-9 can confidently tackle inclines up to 6 degrees. Two quick-release 24V 12AH lithium-ion batteries, airline and cruise approved, provide an impressive range of up to 13 miles.
Its lightweight yet durable frame, combined with a lithium-ion battery, make it airline and cruise approved.

360° Joystick

Ultimate Comfort

Airline & Cruise Approved


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